Refund Policy
Effective Date: 26.09.24

The Aitutaki Peoples Association (“APA,” “we,” “us,” or “our”) greatly appreciates your contributions and support. This Refund Policy outlines the terms and conditions regarding donations and payments made through our website, apa.org.ck.

1. Donations
Donations made to APA are non-refundable. As a charitable organization, we rely on the generosity of donors to fund our programs and initiatives. Once a donation has been processed, we cannot offer refunds, except in the case of errors as described below.

2. Errors in Donation Processing
If you believe that an error has been made in connection with your donation (such as an incorrect amount or duplicate donation), please contact us immediately at info@apa.org.ck or by calling +682 29910. We will work with you to correct any issues, including providing a refund if necessary. Requests for refunds must be made within [Insert timeframe, e.g., 7 or 14 days] of the donation date.

3. Accommodation Payments
For accommodation bookings made through our website, the following refund policy applies:

• Cancellation by the Guest:
  • Full Refund: If you cancel your booking at least [Insert number of days, e.g., 14 or 30 days] before the check-in date, you will receive a full refund of the accommodation payment.
  • Partial Refund: If you cancel between [Insert number of days, e.g., 7 to 14 days] before the check-in date, you will receive a [Insert percentage, e.g., 50%] refund.
  • No Refund: If you cancel within [Insert number of days, e.g., less than 7 days] of the check-in date or fail to show up, no refund will be provided.
• Cancellation by APA:
  In the unlikely event that we need to cancel your booking due to unforeseen circumstances, you will receive a full refund of any accommodation payments made. APA will not be liable for any additional costs or losses associated with the cancellation.

4. Payment Disputes
If you believe that your payment was unauthorized or processed incorrectly, please contact us immediately at info@apa.org.ck or by calling +682 29910. We will investigate the issue and take appropriate action, which may include providing a refund if warranted.

5. How Refunds Are Processed
If a refund is approved, it will be issued back to the original method of payment within [Insert timeframe, e.g., 7 to 14 business days] of approval. Please note that depending on your financial institution, it may take additional time for the refund to appear in your account.

6. Changes to This Refund Policy
APA reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page, and the effective date of the updated policy will be indicated at the top. We encourage you to review this policy periodically to stay informed of any changes.

7. Contact Us
If you have any questions or concerns about this Refund Policy, please contact us:

• Email: info@apa.org.ck
• Phone: +682 29910
• Address: Aitutaki Hostel, Avarua, Rarotonga